Public Training FAQ

All of the frequently asked questions relating to our public training courses

Please find below a list of the all the frequently asked questions in relation to our public training, and their answers. If you cannot find the answer, please contact us via the “Contact Us” page of the website.

You can still access the package discount and split the foundation and practitioner courses over two or more months but both courses must be nominated at the time of booking*. To split the Foundation and Practitioner and access the package discount use our searchable Calendar, to find a suitable Foundation course and add it to your cart. Then find a suitable Practitioner course and add it to your cart. When you reach checkout, enter the discount code (PRACFOUND) and the Package pricing will apply.

You can book on our 5-day Foundation and Practitioner Package using our training calendar if you wish to attend the Foundation & Practitioner courses consecutively in the same week. The pricing is already discounted and no discount code is needed.

Note: This is the maximum discount available and cannot be used in conjunction with any other discount offers.

No. Tanner James offer “Flexible Exams”. This means, you can decide to schedule your exam at a time you feel prepared. We want you to concentrate on learning and not focusing your time around making sure you pass the exam.

We pride ourselves on our high quality trainers and training materials in conjunction with our “Flexible Exam” offering (see above). Therefore we do not offer free re-sits on exams. If you’re worried about passing the exam make sure you speak with your trainer to discuss what areas you need to focus on and if you should postpone your exam to do some more revision.


There is no longer a re-registration exam for PRINCE2 as of the 2018 update to the certification scheme (although the certification still expires after). There are now two options to stay a registered practitioner;

  1. Resit the full PRINCE2 Practitioner exam again at the end of three years.
  2. Stay registered as a PRINCE2 Practitioner through the MyPRINCE2 service managed by AXELOS.

Every PRINCE2 exam includes the first year of MyPRINCE2 for free. On the completion of your exam, you will receive an email with details about how to redeem.

Further information on this scheme is available on the AXELOS website.


To retain your MSP Practitioner accreditation there are two options available

  1. Sit a re-registration examination within three to five years of your original certification.
  2. Stay registered as a MSP Practitioner through the MyMSP service managed by AXELOS.

Every MSP exam includes the first year of MyMSP for free. On the completion of your exam, you will receive an email with details about how to redeem.

Further information on this scheme is available on the AXELOS website.

If you have sat and passed an exam with Tanner James, you will be provided an electronic certificate.

This will become available through your online account with our exam institute PeopleCert. This is the account you setup prior to sitting your exam. Normally it should only take a week or two to receive this.

If you sat your exam prior to 2018, your certificate will be available through your login with APMG International.

You should automatically receive your exam results when they become available. However, if you haven’t received them a week after your exam, please contact us and we can follow this up for you.

You can pay by credit card when you book your course online.

However, we know sometimes this isn’t available to everyone, so when you checkout of your shopping cart there is an option to be sent an invoice that can be paid by credit card or by direct deposit. Our payment terms are then 7 days. This is unless agreed otherwise, or for a Government client where the booking cost exceeds $10k*.

*For Australian Government Departments and Agencies, if your invoice is less than $10k, the terms of payment are seven days. This is in accordance with the published Department of Finance RMG 416 – Facilitating Supplier payments, enabling suppliers to request payments by credit card for amounts below $10k from the Commonwealth.

Unlike other training providers who often run classes of over 25 people in a room, Tanner James keep class sizes to no more than 14 people. This gives course participants the best quality training, allowing the trainer more capability to assist everyone in the course.

All Tanner James course fees are GST inclusive and cover all your course outgoings – tuition, AXELOS Manuals, training materials and exams (if applicable).

Under Australian law all fees must state the total price of the good or service as a single figure, which should include any tax, duty, fee, levy or other additional charges.  We recommend you check carefully whether prices shown on competitors’ websites are GST inclusive when making comparisons.

Our rooms are located at Level 4, 10 Rudd St Canberra City.

You can view a map of our location here.

Please see below for the three best parking options for our offices;

  • The Exchange Car Park – This option is $13 per day (if you park before 9.30am). The carpark is located just before the corner of Marcus Clarke and Barry Drive.  This option is 100m from Tanner James
  • ANU Kambri – Union Court Car Park. This option is $12 per day (in before 10am). Payment by pay station and is a 210m walk to Tanner James
  • City West Car Park. This option is $20 per day (if you are on the rooftop and in before 9.30am). Payment is by pay station and this car park is a 600m walk to Tanner James.

We are only a 6 minute walk from the City West Bus Interchange and an 6 minute walk from the City Bus station. To find a bus route please visit Transport Canberra.

We are also no more than a 4 minute walk from the Alinga Street light rail stop.

Public training courses start at 9am and won’t run later than 5pm. We request that you are ready to start 10 minutes before the commencement of your training course.

Two short breaks are scheduled for morning and afternoon tea along with a longer break for lunch. If you have any commitments that you need to work around please let your trainer know so you can work out a solution together.