Booking Terms and Conditions – Public Training
Payment Terms
Payment terms are strictly 7 days unless agreed otherwise.
If a booking is arranged within 7 days of a course commencing then full payment must be made prior to the participant attending the course.
Payment Options
Payment can be made online at our invoice payment page by credit card or an invoice can be requested at the time of booking.
Alternatively, please call and we can take details over the phone and process the payment. A ‘paid’ invoice and receipt will be emailed to you once the booking is processed.
No card payment fee is charged when making credit card payments.
Alternatively, an invoice will be produced and forwarded to your email address. Payment options are provided on the invoice, including our bank details for direct deposit.
Workplace Implementation Pack
This pack is only included with the following courses:
- PRINCE2 Foundation,
- PRINCE2 Package (i.e. PRINCE2 Foundation and Practitioner),
- PRINCE2 Agile Foundation,
- PRINCE2 Agile Package (i.e. PRINCE2 Agile Foundation and Practitioner),
- MSP Foundation,
- MSP Package (i.e. MSP Foundation and Practitioner).
It includes the following services:
Telephone support – support is offered via phone-call relating to the training course content and is available for 1 month following the course, with a maximum of four calls or 1 hour of telephone time (whichever comes first). Your trainer will call back within 48 hours if unavailable, another trainer will call you.
Implementation Workshop – attendance at a half-day implementation workshop is offered as part of the Workplace Implementation Pack. These can be booked either during course or later if preferred, and are available for 3 months following the course, subject to availability.
The pack and all of its components are not refundable or transferable.
Flexible Exams
An exam voucher will be provided for each participant, and that will be valid for 12 months from being issued. No refund is offered for exams not sat within this 12-month period.
For paper-based classroom exams, attendees can decide to postpone their exam at any point from booking up until 30 minutes prior to exam. The exam can then be sat at a later date. Bookings are essential.
Postponement/Cancellation for all Courses
If attendance on a course is postponed or cancelled, the following charges will be incurred, depending on period of notice:
The postponement or cancellation percentages will be charged on the full cost of the course.
Participants must meet their postponement or cancellation liability, as set out above, before a rebooking will be accepted onto another course.
Participants can be substituted at any time without charge, unless the course has already commenced. Postponement charges for a participant may be waived at our discretion if a valid medical certificate is provided.
If the participant has not attended the course within 12 months of booking, the registration will become null and void and no refund will be offered. In instances where non-attendance is due to a course having been cancelled by Tanner James, a refund may be offered at our discretion.
Please note, once online exams have been scheduled, the exam institute (PeopleCert) may impose fees for postponement and/or cancellation, depending on the notice provided. These fees are outside the control of Tanner James and as such do not form part of these terms and conditions and any fees are the responsibility of the participant.
Effective 1 July, 2024