Payment Terms

Payment is required prior to issue of the eLearning voucher.

Payment Options

Payment can be made online at our invoice payment page by credit card or an invoice can be requested at the time of ordering.

Alternatively, please call and we can take details over the phone and process the payment. A ‘paid’ invoice and receipt will be emailed to you once the order is processed.

No card payment fee is charged when making credit card payments.

Alternatively, an invoice will be produced and forwarded to your email address. Payment options are provided on the invoice, including our bank details for direct deposit.

Support

Support for eLearning is provided by PeopleCert. Contact details can be found at:

• Email: customersupport@peoplecert.org
• Online Chat: peoplecert.org/help-and-support
• Telephone: 02 8278 1431

Flexible Exams

An exam voucher will be provided that will be valid for 12 months from being issued. No refund  is offered for exams not sat within this 12-month period.

Please note, once online exams have been scheduled, the exam institute (PeopleCert) may impose fees for postponement and/or cancellation, depending on the notice provided. These fees are outside the control of Tanner James and as such do not form part of these terms and conditions and any fees are the responsibility of the participant.

Effective 1 July, 2025