I said in my recent blog “war or peace” that “unless you
have been hiding under a rock recently, you will be aware that the Digital
Transformation Office (DTO) was established on 1st July 2015”. Well, I’ll add to that - if you are a Digital
Transformation Coordinator you might well feel that you have had a rock dropped
on your head.
The plot so far…
For those of you who have been too busy to watch the DTO
super-power marching on Canberra, here’s a very quick recap:
· Paul Shetler has been appointed as head of the
DTO, and he believes that Australia
can become the best in the world at delivering government services –
simpler, clearer, faster more humane ones.
· Paul has branded himself as a non-bureaucratic
champion of the people, leader of the digital age, who certainly doesn’t have
any time for any stuff and nonsense which traditionalists have placed in his
· The DTO has a very clean website, one my
nineteen year old son might even like, that stands in contrast to the websites
of most agencies and declares in big bold letters “working on things that
· The dominate feature of the website is an upbeat
blog that has a steady stream of positively-worded messages about how exciting
the brave new world is, clearly designed to convey the impression that the DTO
is a hive of activity bursting to transform the world.
Lights, camera, action…
But the DTO isn’t all blog and no action. It has defined a Digital Service Standard
that sets 14 simple – but non-trivial – criteria which agencies are expected to
meet. If a service being worked on
doesn’t meet the standard, the service doesn’t progress. Ouch.
The standard comes with a range of ancillary items, such as
Design guides, Common solutions, Case Studies and even a page on Transformation
Planning. I wouldn’t argue with anything
this latter page says, however I think what is more significant is what it
doesn’t say. It tells agencies they must
have a Digital Transformation Plan… and that is about it. It indicates that the DTO will assist
agencies with the transformation planning process, but is short on specifics
about what that actually means.
Against this background, on the 14 October the DTO announced
on its blog, with the requisite dose of positivity and excitement, it’s Work
Programme. Agencies are named, and
simple compelling statements are made about the wonderful things that are just
about to happen…
Did I mention this is a Spielberg Production?
Actually it isn’t, but the biggest name in town is involved
– the Prime Minister himself has established the Digital Transformation
Committee as a Cabinet Committee. Yep,
you read that correctly – it sits up there alongside powerhouses of government
operations such as the National Security and the Expenditure Review Committee.
(Talking of expenditure, I’m tipping that the PM isn’t just
backing this because he loves iPads…)
So if you thought the DTO was just another self-absorbed
interest group tugging on peoples sleeves pleading with them to pay attention,
think again – the new kids on the block have teeth, sharp ones.
Here’s the part you will be playing…
So this is all looking pretty serious, and someone needs to
make it happen. According to the DTO
website, there will be an individual in each agency whose role in all this is
developing a Digital Transformation Plan;
influencing efforts in building digital
implementing the Agenda within an agency;
delivering projects that underpin the Agenda;
acting as champions and leading their agency
through cultural change, adopting a whole-of-government mentality;
collaborating with other DTCs across government;
ensuring that existing and new services are
aligned with and meet the Digital
Service Standard; and
making sure their agency uses government service
delivery common platforms and joined-up services.
And who is that individual?
– it is you, the Digital Transformation Coordinator. Sweet dreams.
If you are an SES officer in the role of Digital Transformation
Coordinator, and you are having trouble sleeping, please give us a call on 1300-774 623 or drop me a line at firstname.lastname@example.org